How Work Gets Divided
You book a session, not a person. The category you book decides who runs it: long game with Vance,
irons split between Vance and Roslyn depending on whether the interesting problem is bend profile or
geometry, short game and putting with Nadia. Emmett does not run fittings at all, which is deliberate
— the person building the club should not also be the person who recommended it.
If a session turns up something outside the booked category, we say so and book the follow-up rather
than improvising past the end of the slot. A driver appointment that reveals a set of irons two degrees
flat is a good outcome, but it is a second appointment.
On credentials: we hold the usual component-maker build certifications and we do
not put much weight on them. A certificate confirms that somebody attended a training week. The spec
cards in the filing cabinet are the more honest record.
Everyone here plays. Handicaps in the building run from plus-one to seventeen, which is useful in a
way that is hard to overstate — the seventeen keeps the rest of us honest about what a mid-handicap
golfer can actually feel and what is fitting-room theatre.